Refund Policy

Last updated: July 2026

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This Refund Policy applies to all purchases, software licenses, and digital transactions made through hgsstrategic.com for all current and future products, software, and subscriptions operated by Haris Global Strategic Capital ("HGS Capital", "we", "us", or "our").

Please read this policy carefully before making a purchase. By completing a transaction, you confirm that you have read, understood, and agreed to this policy.

1. General No-Refund Policy

All payments for HGS Capital subscriptions, licenses, and digital products are non-refundable. This applies to all subscription tiers, product versions, and billing periods.

The reason for this policy is straightforward: our products are digital software-as-a-service (SaaS) and digital assets. Upon payment, you receive immediate access to product features, API generation allocations, or localized tools. The value of our services is delivered at the point of access. Because digital products cannot be returned or un-consumed, we do not offer refunds once access has been granted.

This is consistent with standard practice for digital software platforms and is not negotiable except under the circumstances described in Section 2 below.

2. Exceptions — Technical Failures

We will consider a refund or service credit only in the following specific circumstances:

• Payment processed but access not granted. If your payment was successfully charged but you did not receive access to the features of your paid plan due to a technical error on our end.
• Duplicate charge. If you were charged more than once for the same subscription period due to a processing error.
• Extended service outage. If our service was completely unavailable for more than 72 consecutive hours during a paid billing period due to issues within our control.

In these cases, contact us at strategic@hgsstrategic.com with your payment confirmation and a description of the issue. We will investigate and respond within 5 business days. Resolution may take the form of a full or partial refund, or an equivalent service credit applied to your account, at our discretion.

3. Cancellations

You may cancel your subscription at any time through your designated billing portal (such as Paddle) or account settings. Cancellation stops future charges but does not entitle you to a refund for the current billing period. You will retain full access to your paid plan until the end of the period you have already paid for.

We do not offer pro-rated refunds for partial months or unused generation credits or features.

4. Free Tier and Trials

Many HGS Capital products (including ColdCraft) offer a free tier, trial credits, or demo versions that allow you to evaluate the software at no cost before purchasing a subscription. We strongly encourage you to utilize these free tiers to evaluate our products before committing to a paid plan. The existence of a free trial period is part of the reason we maintain a strict no-refund policy on paid subscriptions.

5. Chargebacks

If you initiate a chargeback with your bank or card provider without first contacting us to resolve the issue, we reserve the right to permanently suspend your access to all HGS Capital products. We take chargebacks seriously and will provide full transaction documentation to our payment processor to contest any chargeback we believe to be illegitimate.

If you have a genuine billing concern, please contact us first. We are a small team and we will resolve legitimate issues fairly and quickly.

6. Contact

For all refund-related enquiries, contact us at:

Haris Global Strategic Capital
Karachi, Pakistan
strategic@hgsstrategic.com

We aim to respond to all enquiries within 2 business days.